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Visual Liturgy

Frequently Asked Questions

What are my login details for Visual Liturgy Live?

Your login name and password (created when you first registered Visual Liturgy Live on your computer) are saved in your website account. Login to My-Account using your Hymns Ancient & Modern account details and go to the Visual Liturgy page.

Alternatively please contact us via e-mail at visualliturgy@hymnsam.co.uk with your Visual Liturgy Live (VL) Serial number and postcode.

 

What are my login details for the website?

You should now login to the website using your Hymns Ancient & Modern account. If you purchased Visual Liturgy Live within the last two years this will be the email address and password used at the online checkout.

If you have forgotten your password or are not sure if it has changed, please visit Password Reminder and enter your email address.

If your email address is not recognised or you continue to experience problems logging on please contact visualliturgy@hymnsam.co.uk

 

How do I change my login name?

Login to My-Account using your Hymns Ancient & Modern account details and go to the Visual Liturgy tab. 

 

How do I change my website login (Hymns Ancient & Modern account)?

Login to My-Account and select "change username" or "change password".

 

How do I find the Registration form?

Open Visual Liturgy and go to File (top bar menu) > Registration.

 

How do I find my VL serial number?

Open Visual Litugy and go to File (top bar menu) > Registration. The serial number is on the pop-up Registration form.

 

What is the expiry date of my subscription?

Login to My-Account using your Hymns Ancient & Modern account details and go to the Visual Liturgy page.

 

How do I install VL Live?

If you have a current subscription you can download VL from the following location: http://www.onlyonline.co.uk/uploader/welcome.aspx

See Installation Instructions for more information.

 

Where do I purchase VL Live?

VL Live is available to purchase online: Buy Visual Liturgy Live

 

How do I renew my subscription?

Login to My-Account using your Hymns Ancient & Modern account details and go to the Visual Liturgy page.

 

Retired clergy and ordinands discount

Ordinands and retired clergy are entitled to a 25% discount when purchasing VL Live or renewing a subscription (individual licences only). To take advantage of this discount please select either a Retired or Ordinand Subscription when purchasing or renewing. You will be required to enter the date of your retirement or Ordination for confirmation.

 

What are the technical requirements for VL Live?

Visual Liturgy Live is a Windows desktop software application. Once installed it runs from the hard drive of your computer just like any other Windows application.

VL Live was developed and tested under Windows Vista, so we know it's Vista-compatible. We also support VL Live under Windows XP, Windows 2000, Windows 7 and Windows 8. The minimum requirements for running VL Live are:
a PC running Windows XP or higher with at least 128MB RAM and a 400MHz processor. If Windows runs well, Visual Liturgy Live will run well too. 
• at least 200MB of free space on your hard disk drive
• a monitor that works at least 800x600 in SVGA mode

An internet connection is required to make use of the internet features of VL Live, particularly the online updates of content. It is possible to use VL Live without the internet, but not recommended.

 

I am using Apple Mac. How can I install VL Live on it?

Currently there is no specific Mac version of Visual Liturgy Live. That said, many users have had success using a PC emulator. This works particularly well if you have an Intel Mac, which will be the case if you Mac is less than five years old. In order to run Visual Liturgy Live on an emulator, you need three things for your Mac: 1. A PC emulator. Examples include: Parallels, VMWare Fusion, Virtual Box (free). Once the emulator is installed, you also need to install Windows XP or higher on that emulator. Then install Visual Liturgy Live in the normal way as for any other Windows installation.

 

How do I register my copy of VL Live?

After installing VL Live for the first time (or reinstalling it on a new computer) you will need to register the software with a login name, password and serial number.

See Registration Instructions

 

Error message: “The added or subtracted value results in an unpresentable Date Time, Parameter name: value.”

This means that the software is not up to date. Please open VL Live, go to Edit/online update, download and install all available updates.

 

The current lectionary is not available in my VL Live

Current lectionary data is available to current subscribers only. If you have a current subscription but cannot access the current lectionary, the software may need updating. Please open VL Live, go to Edit/online update, download and install all available updates.

 

How many computers are allowed to have VL Live installed on?

An individual licence allows one person to use VL Live. You can install it on multiple computers (for example on both your home and office pc).

A team licence allows mulitple people in a church, office or organisation to use VL Live. You can install it on an unlimited number of computers. See Team Licensing for more information.

 

I have VL 4 or the VL4 Methodist version installation disk and I need assistance

Sorry, but we no longer assist VL4 users. We recommend that you upgrade to VL Live. Please note that Visual Liturgy 4 for Methodist Worship is no longer available to purchase. If you already have the Methodist Worship CD you can import its content into Visual Liturgy Live, but we regret that we are unable to supply it to new customers.

 

I have upgrade disks of everything, starting with VL3. Do I need to install all of them?

No, that is no longer necessary. If you have a current subscription, you can download the up-to-date version of VL Live from the following website: http://www.onlyonline.co.uk/uploader/welcome.aspx 

 

Is there a VL version for Mac and Android?

Unfortunately, at present Visual Liturgy is not compatible with Mac or Android platforms. We are working on a multi-platform software upgrade. Please check back for updates on this progress.

 

I am having technical issues. Help!

If your VL software is not working as you would expect, the most common solution is a software update. Please open VL Live, go to Edit/online update, download and install all available updates.

If, once this update has been performed, the issue remains, please contact us via e-mail visualliturgy@hymnsam.co.uk with your Visual Liturgy Live (VL) Serial number or postcode.


© Archbishops' Council 2004-2015
Visual Liturgy is published by Church House Publishing.